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Phone service is not working

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Phone service is not working

My phone does not have a dial tone.  I can not call out.  When some calls come in it goes straight to voice mail.

I called comcast they say the phone number I put in is not associated with this account.  This phone number is the one you gave me and it is on the bill.

Annette

Problem Solver

Re: Phone service is not working

Call the billing department and get your provisioning straightened out. You need to talk to the billing department to make sure your phone service is coded correctly for your account.

1-800-Comcast.

 

 

Administrator
Administrator

Re: Phone service is not working


5732 wrote:

My phone does not have a dial tone.  I can not call out.  When some calls come in it goes straight to voice mail.

I called comcast they say the phone number I put in is not associated with this account.  This phone number is the one you gave me and it is on the bill.

Annette


What corgi11 is correct, this might be a provisioning issue. Were you able to call in to correct this? 




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