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Phone not working

New Poster

Phone not working

Cannot call out or receive calls.  Pick up phone and it has a busy signal

Cable Expert

Re: Phone not working

Reset the telephony modem or gateway by pressing the small indented button on the panel where the cables attach with a pen, toothpick or some poker.




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New Poster

Re: Phone not working

Try unplugging the TEL (1) plug from the back of your router.  Plug your telephone directly into the TEL (1) jack on the router.  If it works, you have a problem within your home wiring or something else connected to other jacks within your home.  Such as: cordless phone, answering machine, alarm system, caller ID box, DirecTV box or anything else that connects to a phone jack.

 

Good luck

New Poster

Re: Phone not working

hook up a phone directly into the back of the modem and see if that cures the problem, if it does, problem is how house phones are wired usually outside

New Poster

Re: Phone not working

my phone doesn' have a dial tone and call came in but I can't hear the caller it sounds dead

Service Expert

Re: Phone not working


lucesita101 wrote:

my phone doesn' have a dial tone and call came in but I can't hear the caller it sounds dead


restart the gateway/modem to see if that restores your service....

if not, call 1-800-comcast and let them know you have problems.

-=Ray=-




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