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Phone messages

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Phone messages

Sometimes when I am on the phone and cannot answer an incoming call, my phone does not blink signaling a message; however, on the computer it shows I have a voice mail.  How can I avoid this?  I lost internet connection for a day or so, not my cable or phone, so when I was on the phone (with Comcast) and didn't want to answer an incoming call, I couldn't access it because it was on the computer (and my internet was down) and not on my phone.  Very frustrating.  Can I change this and how.  I want my messages all on my telephone.  Thank you.