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Phone line not working for a week

New Poster

Phone line not working for a week

CAN SOMEBODY HELP ?????

Cable Expert

Re: Phone line not working for a week

 

 

You first should press the small indented reset button on the eMTA phone / modem adapter.  You will need some kind of poker like a toothpick.  Also try a known good wired phone directly to the L1/L2 jack on the eMTA.  Check that the coax cable on the eMTA is snug on the unit and also at the wall jack.

 

If resetting and another phone doesn't help, then please contact Comcast support and they will determine the issue and if a tech needs to come out.

 

 

 




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