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Phone line does not work

New Poster

Phone line does not work

I have Xfnity Cable, internet and phone service. The Internet and Cable work perfectly. The Phone does not work: NO DIAL TONE AT ALL. The Tel1 light is blinking on the cable modem even when nothing is plugged into it. I tried plugging a phone DIRECTLY into the Tel1 jack but I don't get a dial tone then either. HELP!

New Poster

Re: Phone line does not work

I have the same trouble.  Comcast service has not been good

Bronze Problem Solver

Re: Phone line does not work

Hello plwildman,

 

My system found that your gateway was not properly provisioned for incoming calls (I'm honestly not sure how this happened). I re-provisioned your gateway. Do you have a dial tone now?

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Bronze Problem Solver

Re: Phone line does not work


pcbflorida wrote:

I have the same trouble.  Comcast service has not been good


pcbflorida,

 

I tried to open your account to assist you as well, but I was unable to.

 

If you still need assistance, please click on my name and send me a private message with your account number listed in the message.

 

Please do not post your account number here.

 

Thanks!

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Was your question answered? Mark it as an accepted solution!solution Icon
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I am an Retired Official Comcast Employee.
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New Poster

Re: Phone line does not work

telephone says check telephone line ....on the arris which i assume is the voice box link light is flashing....as you can tell my internet service is working who do i need call or what can i do i do not have dial tone and we have a business and therefore my cc from wednesday have not run through


plwildman wrote:

I have Xfnity Cable, internet and phone service. The Internet and Cable work perfectly. The Phone does not work: NO DIAL TONE AT ALL. The Tel1 light is blinking on the cable modem even when nothing is plugged into it. I tried plugging a phone DIRECTLY into the Tel1 jack but I don't get a dial tone then either. HELP!



plwildman wrote:

I have Xfnity Cable, internet and phone service. The Internet and Cable work perfectly. The Phone does not work: NO DIAL TONE AT ALL. The Tel1 light is blinking on the cable modem even when nothing is plugged into it. I tried plugging a phone DIRECTLY into the Tel1 jack but I don't get a dial tone then either. HELP!