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Phone landline not working??

New Poster

Phone landline not working??

I have triple play. I have a phone landline that is suppose to be connected. It is not. I have trouble shooted my phone by hitting the reset button on the back of theXfinity modem and I have also connected my phone directly into the back of the unit. It does not work. I do not have a landline now!! Please help get this working for me.

New Poster

Re: Phone landline not working??

I am having the same problem.  I wonder if this is related to the 'free' second WiFi making my home a hotspot for my neighbors to piggyback on!????  I wish I had been asked about this new 'service'. But, more than that, I depend on my landline.  All lights on the modem are working. I'll reset and hope for the best.

New Poster

Re: Phone landline not working??-reset worked

I used a paper clip and reset with the pinhole on the back of the router/modem. I also tapped the button on the top of the router/modem. That did the trick and fixed the phone problem.  And the TV and internet are working fine too.

Valued Contributor

Re: Phone landline not working??


dpoiss0 wrote:

I have triple play. I have a phone landline that is suppose to be connected. It is not. I have trouble shooted my phone by hitting the reset button on the back of theXfinity modem and I have also connected my phone directly into the back of the unit. It does not work. I do not have a landline now!! Please help get this working for me.


There are 2 telephone jacks on the modem, only 1 will work.  make sure you have you're phone connected to the correct one.

Try resetting the modem.  There is a small button, usually inside a hole on the back or bottom of the modem.  Use something non-metallic to press the button.  Hold the button in for a few seconds until the indicator lights on the modem reset.

If that doesn't work, then call Comcast and have a reset signal sent to the modem.

Regular Visitor

Re: Phone landline not working??

M.y landline has not been working for two weeks...I was told each time that was a outtage in my area.    After reporting to my Condo Assn....I found out that everyone in my building had service, accept me.     Please figure this out for me.