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Phone is blocking friends and doctors, or it rings busy

New Poster

Phone is blocking friends and doctors, or it rings busy

For two weeks or more my phone has been blocking friends and even important calls from my doctors. Now it is giving a busy signal to some of my callers.

 

Called Comcast got no help, what gives ???

New Poster

Re: Phone is blocking friends and doctors, or it rings busy

Same with my phone. I just noticed it today.

Service Expert

Re: Phone is blocking friends and doctors, or it r


longjohns2z12- wrote:

For two weeks or more my phone has been blocking friends and even important calls from my doctors. Now it is giving a busy signal to some of my callers.

 

Called Comcast got no help, what gives ???


First off, reboot the modem/gateway to try and solve the busy signal issue.

Second, log into your account online and goto:   https://pf.connect.comcast.net/OptimusPref/prefs/voice

 

Navigate to Call Blocking and ensure hose numbers are not listed.. if they are, delete them there.




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Service Expert

Re: Phone is blocking friends and doctors, or it r


Tojs99 wrote:

Same with my phone. I just noticed it today.


See message #3 above.




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New Poster

Re: Phone is blocking friends and doctors, or it r

Home phone also blocked incoming calls yesterday all day; today it works. I did call in problem, and cust service referred problem to higher level, who called back in the PM and said see what happens today after still a busy signal. And the beeping was not like a home phone busy sig, but seemed to be like the old circuits full signal of 15 yrs ago. Did not want to reboot modem, as my phone is hard line into house. 

Contributor

Re: Phone is blocking friends and doctors, or it r

Another thing which can cause calls to not get through to your phone is if your calls are being forwarded to another phone number in error.  That has been reported about four times on this forum.  You can check that by logging into your account and selecting  preferences, voice, advanced call forwarding.