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Phone doesn't ring, but works fine otherwise

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Phone doesn't ring, but works fine otherwise

As anyone had this problem...  My phone does not ring.  The screen lights up and the caller ID pops on on the TV but there is no audible ring.  (Yes my ringers are all on and up all the way).  We tried to switch phones thinking the cordless was the issue, but no matter the phone we have the same problem.

 

I miss almost all my phone calls  because I'm not sitting in front of my tv waiting to see a pop up.  Luckily I can answer it and make calls without problem.

 

Any suggestions???

 

THANKS!!

Cable Expert

Re: Phone doesn't ring, but works fine otherwise

Always start to troubleshoot CDV issues by resetting the eMTA telephony modem.

 

There's a small indented reset button on the back panel where the cables attach.  You will need a poker or toothpick to press it.

 

If that does not help, then Comcast support will need to be involved to troubleshoot.




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