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Phone does not ring

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Phone does not ring

Need a solution - My phone has a dial tone, I receive caller id on the tv, the ringer is on; but the phone does not ring.  I am able to answer due to the caller id on the tv.  Are there any solutions?

Gold Problem Solver

Re: Phone does not ring

Please see http://customer.xfinity.com/help-and-support/internet/power-cycling-your-modem. Also, try plugging a corded phone directly into the modem or gateway. If that works, the problem is in your home phones or wiring. If it doesn't, something's wrong with your Comcast service.

If you can't get it working contact them at the phone number on your bill or 1-800-Comcast, or chat with them at https://www.comcastsupport.com/chatentry/. If they can't fix the problem remotely insist that they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (http://www.xfinity.com/spp/, about $5/mo). If the trouble is due to a faulty Comcast phone modem or anything outside your home, you shouldn't be charged.