Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.




online now




Phone disconnects during calls.

New Poster

Phone disconnects during calls.

Like I mentioned in my subject, The phone has been disconnecting my calls as of lately. It does it on all of the phones so I don't think its a phone issue. So, when it starts disconnecting my calls I'll reset the modem and everything is good for a few days. Its been doing this for three or four weeks now and its starting to get annoying. Maybe its just a coincidence but it seems the trouble started after a pretty major storm where the power was out for 6-7 hours. Two days ago I ran a brand new cable directly from the outside box and replaced the splitter, no difference. So what now?