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Phone connection works, but it doesn't ring.

New Poster

Phone connection works, but it doesn't ring.

My subject line says it all, I have dial tone, I can call OUT but when we call in the phone doesn't ring. 

Yes I checked the obvious and made sure the ringer is set to ON.  Ha ha.   

 

Thank you!

Connection Expert

Re: Phone connection works, but it doesn't ring.

Two Things come to mind. A) Try a different phone. Reset the modem using the reset switch on the back of the modem. ( Reset switch is usually recessed in a small hole on the back of the modem)



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New Poster

Re: Phone connection works, but it doesn't ring.

I know I am really, really late in responding to your post.  I had to contact Comcast a few times regarding my trouble and it turns out it was a problem at Comcast and not with my equipment.  All is well.  Thanks for your response!   Smiley Happy