Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,785,506

members

81

online now

1,936,232

discussions

Top

Phone Service

New Poster

Phone Service

I cannot receive calls nor can I call in. All phone are connected. 

Can we work on this on the computer as I have no other phone working?

Thank you.

Silver Problem Solver

Re: Phone Service

Try a short 2-5 second press of the recessed reset button on the back of the modem with a pen tip toothpick whatever give it time for the lights to settle. See if that improves things.

 

If connected to a wall jack, connect a known good phone direct to the L1 phone jack on the back of the modem, if that works it would be a problem with the internal phone wiring and you would have to call in. Or find someone to fix it locally.

 

Other than that try the live chat with Comcast:

 

https://www.comcastsupport.com/chatentry/?Trouble.VoicePhone.NoDailTone

New Poster

Re: Phone Service

I did not receive any incomming calls and was told this moring it told them that it says it was disconneted. I am getting a dial tone and was able to dial out