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Phone Service

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Phone Service

Also - have dial tone but cannot place or receive calls

Cable Expert

Re: Phone Service

Always start by pressing the reset button on the eMTA telephony modem.  There is a small indented hole on the back panel where the wires attach, you will need a toothpick or some poker.

 

You can also disconnect the cord on the L1/L2 jack on the eMTA and connect a known good wired phone directly to the eMTA's L1/L2 jack. 

 

If that doens't help, please contact Comcast support and they can do a health check on the eMTA and decide if a  tech visit is necessary.




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