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We are unable to make or receive calls from our home phone. If you pick up the receiver, you hear a busy signal, yet none of our phones are off the hook. And, Comcast's site says there is nothing wrong with our phones. If you call our home phone from a cell phone, it goes directly to voicemail.
I have the same problem for the last few days. I have plugged a phone directly into Tel 1 in the back of the modem and it rings but that is the only way I can get a phone to work. I have reset the modem and it didn't help. Don't know what else to do. Very frustrated!!!!!
Make sure your phone is plugged into the tel 1 connection from your cable modem, or that the tel 1 connection is securely plugged into a nearby telephone outlet (sometimes the "keeper tab" is broken on the connecting line and the connection comes loose). tel 2 is apparently intended for a second outlet and will not provide dial tone on a single line connection.
If the phone rings and is able to dial out when connected to the modem, the service is not your problem.
Look at the connection from the modem to your outlet (input) to your wall outlet. If that is secure, check the phone box outside where your extensions are tied together and by GENTLY pulling, check for broken wires or loose screws. You might also want to try a different wire between the modem and wall outlet.
My mother recently bundled her cable service with her phone service with Comcast through the recommendation of me and we have had an HORRIBLE experience with this process. Up to and including the same exact problem you are experiencing. I have been on the phone with Comcast on numerous occasions to get this issue resolved as well as trying to get someone of authority to hear us out regarding this issue to no avail. I have just about had it with Comcast! Because of this issue my mother has decided to to drop not just the phone service with Comcast that she recently obtained, but her cable service to that she has had forever and move it all to Verizon. I have never experienced a bad experience with Comcast, but based on the experiene that my mother is having, I too have decided to drop my cable, phone and internet with Comcast and have an appt. scheduled for 12/26 to replace Comcast's bundle service with Verizon's. The sad part about all of this is that Comcast seems to not even care!! I am so sorry that you are experiencing this issue. I know EXACTLY what you are going through!!
Oh Wonderful! I've been reading everyone's post. My next step is to call Comcast. Doesn't is seem odd that so many of us experienced the same problem at about the same time. The internet works just fine and I also have a business line but the phone connection died??? Hmm. Well wish me luck!
Thanks Andrew. That modem is for the phones. I have another Comcast modem for the internet, with a separate router that I had purchased. One of my neighbors showed me a combined internet modem & router that he got from Comcast.
Same issues here. Mine started with any incoming calls rang once and when I answered all I had was a dial tone. Comcast reset it a few times and could only call out not get any calls in. They reset it again & now I have nothing at all. Tech schedualed to come out Tuesday. They better not tell me its my lines I will go off
Something you might want to check out. Since my phone has been giving me issues I went online to check my account for incoming/missed/placed calls. I have noticed the same day all this trouble started someone has been placing calls to a number in Massachusetts. I know no one there, and the calls have even been made since I have had no service at all
y service has been out for a week no tone or sound have disability person at home need service so would like it reinstated now u like ur payments but when it comes to repair comcast is slow
UPDATE to our no phone issue:
We had a tech out here on Tues 12/17 He scratched his head a few times because none of this made any sense to him. He did go check our cable lines & even though he saw nothing wrong with them, he said they were older lines & a bit stiff so he & another guy went ahead & ran new lines (from the pole to the house). After that was done I did have a dial tone on my phone again however I still could not receive any incoming calls, it kept going to voice mail. Well after doing some digging between the tech & who ever at the office he was talking to on the phone they had discovered that some how my phone was put on call forwarding (hence the no incoming calls) & was being forwarded to some number in Mass. that belonged to a beauty supply place. So for anyone else who is not receiving their incoming calls you might want them to check that out, see if some how your number is being call forwarded.
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