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Phone Number on TV

New Poster

Phone Number on TV

We can not get the phone numbers to come up on our TV when ever a call come in. Everything is conected and remotes are all programed. But the phone numbers do not show up. What is wrong? how can this be fixed?

Silver Problem Solver

Re: Phone Number on TV

Hello,

Does the name show?

New Poster

Re: Phone Number on TV

Phone number doesn't show on the TV.  It worked at our previous home - but not here.

A Comcast tech was here and tried to download from Chicago.  That didn't work either.

Now What?

New Poster

Re: Phone Number on TV

I was told that you had to have a cable box that is compatible with Caller ID.

Cable Expert

Re: Phone Number on TV

For the UCID on TV to work, you need to be on a Motorola equipped system and have Comcast Triple Play service.

 

If you meet these requirements, then it would be a coding issue on your account that any Comcast support agent can fix.

 

The UCID on TV doesn't work on the older Motorola DCT 2000 series SD boxes, the box would need to be replaced with a newer model.

 

 

The UCID on TV is not yet available in Scientific Atlanta / Cisco equipped area's and will start to be deployed as Guide 2.0 is rolled out to those area's starting this summer.




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New Poster

Re: Phone Number on TV

No the name nor number come up on our TV.