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Phone Modem not working - technician incompetent

New Poster

Phone Modem not working - technician incompetent

Background: We recently switched from RCN to Comcast and since then our phone has not been working properly. The technician mentioned above made the home visit today to fix the problem.



We want to file a complaint about the technician who came to fix a phone modem problem at our home on Saturday, June 18th, btw. 5:41pm and 7:32pm and who identified himself as "Pat".


He came into the house, looked at the phone modem on the second floor and declared it "pre-historic" (it is a TM402P/110) and said he has a new one in his truck and he would change it. After spending another 5 minutes in the basement, he left and sat in this truck for the next 2 hours.

Then, he came back and said that "he could only handle small jobs and that this was too big of a job for him" and that he "referred it to "maintenance" but didn't know when they would respond.


When I  asked him to change our "pre-historic" phone modem as he promised (since we still didn't have dial tone), he said he wouldn't without giving any reason and drove off abruptly (actually fled "the scene", while I was talking to our direct sales consultant, Paul Brackesy, on my cell phone).

We are still without dial tone and have no idea when this will be fixed.

This is a total display of incompetency and a waste of my time (as well as Comcast's time and money paid to this gentleman) . I am extremely dissatisfied and would like to file a complaint. I am waiting to hear from Comcast with a follow up on this unpleasant experience.

John

Cable Expert

Re: Phone Modem not working - technician incompete

The Comcast Cares Team has been notified and will contact you when they return to the office next business week.

 

Watch this post and your email for updates from the team.




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New Poster

Re: Phone Modem not working - technician incompete

I wonder how they will contact us since my phone is not working...

...I guess they could reach us via Paul Brackesy - our Direct Sales Consultant - from 617 866 0897

 

 

Service Expert

Re: Phone Modem not working - technician incompete


smerbils wrote:

I wonder how they will contact us since my phone is not working...

...I guess they could reach us via Paul Brackesy - our Direct Sales Consultant - from 617 866 0897

 

 


JayInAlg wrote:

The Comcast Cares Team has been notified and will contact you when they return to the office next business week.

 

Watch this post and your email for updates from the team.





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Cable Expert

Re: Phone Modem not working - technician incompete

For now why don't just call 1-800-COMCAST (1-800-266-2278) and ask them to send out a tech that can fix the problem? 




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Problem Solver

Re: Phone Modem not working - technician incompete

-

 

It seems your CDV is back up, please let me know if that's not the case. Also, I would like to apologize for the lack of customer support you received. A ticket was setup and someone should of contacted you about these matters.

 

Thanks,

 

-ComcastLarry-




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