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Phone Caller-ID missing from screen

Frequent Visitor

Phone Caller-ID missing from screen

Caller-ID from phone does not display on screen anymore. Tried updating w/MENU / ITC and get nothing. Started about 12/1/11.

Cable Expert

Re: Phone Caller-ID missing from screen

Many times a power cycle of the box will bring it back.  Unplug the box for 2 minutes and power it up again.

 

If that doesn't do it, post back and when Comcast Keisha gets onto the forum she can escalate it.




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New Poster

Re: Phone Caller-ID missing from screen

Same problem here, have done the reset deal dozens of times as well as trying enable disable routines and so far no luck at all.


JayInAlg wrote:

Many times a power cycle of the box will bring it back.  Unplug the box for 2 minutes and power it up again.

 

If that doesn't do it, post back and when Comcast Keisha gets onto the forum she can escalate it.


 

New Poster

Re: Phone Caller-ID missing from screen

I have the same problem and have tried resetting the box to no avail. My caller id has not worked in months. I'd love to get it working again.

New Poster

Re: Phone Caller-ID missing from screen

I lost Caller ID too and all the people I had methodically added to the address book. Feels like a waste of time. Not getting what I pay for but resigned to the fact that it doesn't matter who your carrier is these days... they all treat you like you're not there.

New Poster

Re: Phone Caller-ID missing from screen

Same issue here. We haven't had it for the better part of a year. We have recycled the box, the modem, gone through the caller id setup repeatedly, all to no avail. Still no caller id on the tv screen. I'd live to get it up and running.
New Poster

Re: Phone Caller-ID missing from screen

I called months ago and was told the same thing re-boot the box, re-boot the modem. Go to Itv and turn on Caller id. Then I was told that it would appear in 72 hours. That was eight month ago. Sort of got the old runaround. Was hoping to diagnose it on my own, I really don't want to call Comcast again. Its really frustrating.

Problem Solver

Re: Phone Caller-ID missing from screen

jt111bd---

Sorry for the delay. I show a ticket was created for this issue on 12/20 and resolved 12/22 today. If you are still having issues please let me know. 




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Thanks
-Keisha-
Problem Solver

Re: Phone Caller-ID missing from screen




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Thanks
-Keisha-
Problem Solver

Re: Phone Caller-ID missing from screen




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Thanks
-Keisha-
Problem Solver

Re: Phone Caller-ID missing from screen




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Thanks
-Keisha-
Problem Solver

Re: Phone Caller-ID missing from screen

MadManMoon---

Sorry for the delay. I show a ticket was opened for you on 12/20 and resolved today 12/22. Are you still having issues?




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Thanks
-Keisha-
Frequent Visitor

Re: Phone Caller-ID missing from screen

I have had the same issue of not getting caller ID on my TV (but everywhere else including my PC and smartphones) ever since I converted my landline over to comcast digital phone. I have contacted your service department and help lines at least 3 times. I have been told the problem would be escalated and nothing ever gets fixed. I have power cycled the box numerous times to no avail. Why is this feature advertised as part of my package if nobody ever seems to be able to get it to work????

New Poster

Re: Phone Caller-ID missing from screen

Keisha, It is working again. Many thanks. Happy Holidays

New Poster

Re: Phone Caller-ID missing from screen

Keisha (I do hope you're a real human and not an automated AI response Smiley Happy) -- Everything is working great now. Thank you very much.

 

By the way, the service from both the Comcast call center and this online support forum has been excellent. Keep up the good work.

Frequent Visitor

Re: Phone Caller-ID missing from screen

if you could get my caller ID to the TV working too, that would be great!

New Poster

Re: Phone Caller-ID missing from screen

Caller id isn't working for us either. I have re-set the box and modem with no luck. I have a Motorola box. What can I do?
New Poster

Re: Phone Caller-ID missing from screen

My Caller-ID is also no longer working.  All 3 boxes cannot receive this service.  I have power cycled all boxes for several minutes, several times to no avail.  I have ensured the service is activeated in the converter menu. 

Any suggestions or help would be appreciated.

 

Thanks!

Problem Solver

Re: Phone Caller-ID missing from screen

All,

Thank you for the update and letting me know that your issues are resolved.

Yes I am a real person LOL.

If you are still experiencing issues please post back so that I can start working on your issue.

 

 




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Thanks
-Keisha-
New Poster

Re: Phone Caller-ID missing from screen

Hello i have called comcat today and they said it had the wrong code so she put the right code in and i still

do not have caller id on my tv.

New Poster

Re: Phone Caller-ID missing from screen

Lost caller ID when power went out..Eveything esle in working order, but still no caller ID.

Regular Visitor

Re: Phone Caller-ID missing from screen

Down again now on both sets