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Phantom Voice Mails Continued

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Regular Visitor

Phantom Voice Mails Continued

Phantom voice mails: For the past 3 weeks, during the overnight hours, I've received phantom voice mails triggering the flashing phone response. I have cleared them by calling my vm, leaving a test message and then deleting the message. The problem repeats each subsequent overnight. I then researched this problem on the forum and have refreshed the message waiting indicator using the web based voice preferences. The problem still repeats. This morning, after refreshing once again, the problem repeated about 45 minutes ago.

 

How can this problem with phantom voice mails be permanently solved?

Accepted Solution

Re: Phantom Voice Mails Continued

An Advanced Support Representative took measures that solved this problem


epwatters wrote:

epwatters wrote:

Phantom voice mails: For the past 3 weeks, during the overnight hours, I've received phantom voice mails triggering the flashing phone response. I have cleared them by calling my vm, leaving a test message and then deleting the message. The problem repeats each subsequent overnight. I then researched this problem on the forum and have refreshed the message waiting indicator using the web based voice preferences. The problem still repeats. This morning, after refreshing once again, the problem repeated about 45 minutes ago.

 

How can this problem with phantom voice mails be permanently solved?


Please note that I am being assisted on this matter via ComcastCares twitter


The measures taken by an Advanced Support Representative have solved this problem

View answer in context
Regular Visitor

Re: Phantom Voice Mails Continued


epwatters wrote:

Phantom voice mails: For the past 3 weeks, during the overnight hours, I've received phantom voice mails triggering the flashing phone response. I have cleared them by calling my vm, leaving a test message and then deleting the message. The problem repeats each subsequent overnight. I then researched this problem on the forum and have refreshed the message waiting indicator using the web based voice preferences. The problem still repeats. This morning, after refreshing once again, the problem repeated about 45 minutes ago.

 

How can this problem with phantom voice mails be permanently solved?


Please note that I am being assisted on this matter via ComcastCares twitter

Regular Visitor

Re: Phantom Voice Mails Continued

An Advanced Support Representative took measures that solved this problem


epwatters wrote:

epwatters wrote:

Phantom voice mails: For the past 3 weeks, during the overnight hours, I've received phantom voice mails triggering the flashing phone response. I have cleared them by calling my vm, leaving a test message and then deleting the message. The problem repeats each subsequent overnight. I then researched this problem on the forum and have refreshed the message waiting indicator using the web based voice preferences. The problem still repeats. This morning, after refreshing once again, the problem repeated about 45 minutes ago.

 

How can this problem with phantom voice mails be permanently solved?


Please note that I am being assisted on this matter via ComcastCares twitter


The measures taken by an Advanced Support Representative have solved this problem

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