Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,788,753

members

79

online now

1,938,838

discussions

Top

Outside Damage to your equipment

Regular Visitor

Outside Damage to your equipment

I have reported outside equipment damage to Customer Service and received confirmation that a Construction crew would inspect the damage on Wednesday, July 23, 2015.  At this writing, there has yet to be any activity in making the needed repairs.  I am not experiencing any technical interruption of services but the condition of the outside service box is in a dangerous condition and requires some minor reconstruction.

Service Expert

Re: Outside Damage to your equipment


Lpc3417417 wrote:

I have reported outside equipment damage to Customer Service and received confirmation that a Construction crew would inspect the damage on Wednesday, July 23, 2015.  At this writing, there has yet to be any activity in making the needed repairs.  I am not experiencing any technical interruption of services but the condition of the outside service box is in a dangerous condition and requires some minor reconstruction.


To get a better response from Comcast, try this:

 

Send an email to:

we_can_help@comcast.com

Include all of your information, full name, service address, phone numbers where you can be reached easily, as well as the phone number associated with your account, your account number, and details about all the issues you have been having. Also include a link to this post.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon