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Only voicemail works - not the phone

Frequent Visitor

Only voicemail works - not the phone

I have switched out the phone - that is not the issue.  I have done the unplug and reset several times that is not the issue.  I have internet and cable but no phone except it does go straight to voicemail.

Service Expert

Re: Only voicemail works - not the phone


grams1947 wrote:

I have switched out the phone - that is not the issue.  I have done the unplug and reset several times that is not the issue.  I have internet and cable but no phone except it does go straight to voicemail.


You did not state if you did thism but you should login into your CC account, go into VOICE, PREFERANCES and make sure your setting for RINGS is set to 2 or more....   if this is set to 0, your phone will never ring and all calls will goto VM right away....

 

Good luck!




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Regular Visitor

Re: Only voicemail works - not the phone

Im having the same issue. Internet and TV are working find. My land line rings once or not at all then lots a static on incoming calls only. No one can leave message HELP