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Online Voice Messages Not Working

Contributor

Online Voice Messages Not Working

I just started the digital voice with the Triple Play Package. I keep getting the error message SCC-0235. Can I get some help please? This is frustrating!

Cable Expert

Re: Online Voice Messages Not Working

The Comcast Cares team has been notifed of your error.

 

Watch this post and your email for updates from the team.




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Retired Administrator

Re: Online Voice Messages Not Working

 


SFJenn wrote:

I just started the digital voice with the Triple Play Package. I keep getting the error message SCC-0235. Can I get some help please? This is frustrating!


May I have permission to change your password so that I can replicate the issue?

 

Just 'Dete'
Retired Help Forums Admin



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Contributor

Re: Online Voice Messages Not Working

That would be fine. Shall I send you a pm?
Contributor

Re: Online Voice Messages Not Working

I sent you a pm. Please let me know what happens. Thanks for looking into this for me! Smiley Happy

Contributor

Re: Online Voice Messages Not Working

You have my permission.

Contributor

Re: Online Voice Messages Not Working

Hello,

Have you looked into this matter yet? I need your help! It still isn't working!

Gold Problem Solver

Re: Online Voice Messages Not Working

 


SFJenn wrote:

Hello,

Have you looked into this matter yet? I need your help! It still isn't working!


I have notified the Administrator again. 

Please note that I removed the previous post which contained your email address.  Please do not post any personal information in the Forums.  That is only done via PM or email.  Thanks!

Here is the text of the removed post, mius the email address.


 

 

You may have permission.

I had changed my email to XXXXXX@comcast.net

 



Need Email Help? Please post the following information in your post.
Do you use XfinityConnect? The Full or Lite version?
Do you use an email client? Which one? (Eg; Windows Live mail, Outlook, a smartphone etc.)
Which browser/version do you use? And- have you cleared your browser cache?
Which operating system? XP, Vista, Windows 7, Mac OS X
Details of the problem you are having.




Retired Administrator

Re: Online Voice Messages Not Working

Apologies for the delay in getting back to you. I was able to duplicate the error and I will have this escalated to our support group. Your escalation ticket number is CR240607455.

 

Have a great weekend.

Just 'Dete'
Retired Help Forums Admin



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Contributor

Ticket #CR240607455.

Thanks for your response. Please advise on the status of this issue.

Ticket #CR240607455.

Contributor

Re: Online Voice Messages Not Working

I still have the problem with my online voice. Please message me.

Contributor

Re: Online Voice Messages Not Working

I haven't received any replies for quite awhile. I know you guys are busy, but I need help here!

Cable Expert

Re: Online Voice Messages Not Working

Your post has been flagged to the Comcast Cares Team again. 




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Valued Contributor

Re: Online Voice Messages Not Working

Re escalating to the fix agent.

Steve


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Valued Contributor

Re: Online Voice Messages Not Working

We've corrected a few things on our end. Can you verify and see if it's fixed?

Steve


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Contributor

Re: Online Voice Messages Not Working

Yes it works. I got a call from a Celia, who wanted me to call her back. I must get home too late after work cuz it goes to voice mail.

Now how do I get my caller id to show the name of the person when they call from a cell phone? It shows it as "cell phone ca".

Thanks for fixing my online voice mail!