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Online Voice Mail

Frequent Visitor

Online Voice Mail

I also am unable to get online voice mail.  I tried the online chat, and attempted to set up online only to be directed to instructions on how to purchase xfinity voice.  I already have xfinity triple play.
Any help will be appreciated.
 
Issue has been fixed. Thanks
Thanks
Cable Expert

Re: Online Voice Mail

The Comcast Cares Team has been notified and will contact the right people to get it fixed.

 

Watch this post and your email for updates from the team during the business week.




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Problem Solver

Re: Online Voice Mail

Your issue has been escalated and someone will be contacting you about this issue.




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Regular Visitor

Re: Online Voice Mail

I also have this problem.  On the login page I tried logging in using my phone # and pin.  It put me into what looked like an old version of online voice.  Another problem with my CDV is the "new voicemail" signal on my phone is always lit.  A lot of people on the forum have reported this so it must be a system problem.  Lastly I am unable to access my online account.  A box to update your account sends you to a tech chat and they know nothing about it.  I have talked to tech support by phone and chat and they are unable to fix these problems.  The only thing they do is reboot your modem-telephone-router and hope for the best.  Problems remain.  They don't have a clue.  If these problems aren't fixed within my 30 day trial period I will be dropping CDV.

New Poster

Re: Online Voice Mail

I'm getting soap error messages when I try to delete  a voice message using the Xfinity connect web application.

Problem Solver

Re: Online Voice Mail

----

 

Sorry about the inconvenience you are having. I am not showing that you subscribe to our phone service. Can you please verify your phone service with our customer care team.




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Thanks
-Keisha-
Problem Solver

Re: Online Voice Mail

TheJonesInOr----

Sorry that you are having issues deleting your voicemails online.

If you are logged into the phone mobile application in your web getting this  error message try UN-installing the app and downloading it again.

If you are logged in though a computer or via internet try logging out, clearing out the cache/temporary files  in your browser and restarting your computer.

In the meantime I have escalated your issue and someone will be in contact with you soon. I hope that you are able to delete voicemails through your comcast phone.




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Thanks
-Keisha-
Regular Visitor

Re: Online Voice Mail

After a week and a half on the phone, I finally have everything working. Thanks for your concern.

New Poster

Re: Online Voice Mail

Stopped using the on-line service for about a week. Checked again yesterday and not having the same issues (knock on wood). Thanks for checking !