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One line of two working poorly

Regular Visitor

One line of two working poorly

I had Xfinity voice installed a couple of months ago.  I have two numbers in my home, one the general home number and the other a number with a single handset for my home office.  The general home number works fine.  The home office number works OK when I place a call or answer a call from that number.  However, if, while I'm talking on the home office line, the general home number rings (whether it is answered or not) I hear a continuous pulsatile tone on my receiver throughout the rest of the call and people at the other end say they can barely here me.  This doesn't change if the general home line is picked up or not, or if the general home line is hung up after the call comes into it.  How do I get this fixed??

Cable Expert

Re: One line of two working poorly

Sounds like inside wiring issues in your home, there might be a short between the lines.

 

You can help determine the cause by disconnecting the inside wiring from the eMTA telephony modem, and plug in one wired phone to the L1/L2 jack, and a 2nd phone to the L2 jack and give it a good test.

 

Remember the L1/L2 jack is a RJ14 jack wired for 2 lines, and that might be the issue how it's connected to your inside wiring and jacks in the home.

 

You can either get Comcast tech out, or a local low voltage specialist to go over the inside wiring in the home, and check all the wiring and jacks that they are wired properly.  It also could be one of your phones causing it.

 

The main thing is to separate the inside wiring and givie it a good test by connecting the phones directly to the eMTA.

 

 




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Regular Visitor

Re: One line of two working poorly

Thanks.  I will follow your advice.  I did do a chat with tech support and they had me switch the phones around and plug directly into the modem, but the problem persisted.

Cable Expert

Re: One line of two working poorly

If it does it with the phones directly to the eMTA, then Comcast will need to send out a tech to swap out the eMTA. 




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I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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