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Numerous problems with digital voice service.

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Regular Visitor

Numerous problems with digital voice service.

I am a new subscriber to Comcast.  Installation was done on Oct. 26.  By Nov. 1 my phone had gone dead -- apparently my connection had disappeared from the local switch.  A few days later I attempted to get to voice mail via *99 and found that I had no voice mailbox.  After several online chats and calls to support, that problem was corrected and I was able to use the system by phone.  Next I visited Comcast.net and encountered more problems related to digital voice.  First, when choosing "voice" from the home-page I am directed to a login either by email id or telephone number.  The phone number method does not work.  If I login to the "smart-zone" via my email ID and click on the voice tab, I get an error code SCC-0235 which seems to mean nothing in the customer support world.  I would like to be able to get to the voice page or pages behind that tab.  Is this level of problems typical for Comcast voice services?

Accepted Solution

Re: Numerous problems with digital voice service.

hi - can you please confirm if your issues have been resolved?

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Cable Expert

Re: Numerous problems with digital voice service.

What you are experiencing is not normal or acceptable.  I've notified the Comcast Corp escalation team to follow up with each of you issues with your service.

 

Please watch this post and your email for updates from the team on Friday.




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Retired Administrator

Re: Numerous problems with digital voice service.

hi - can you please confirm if your issues have been resolved?

Just 'Dete'
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Regular Visitor

Re: Numerous problems with digital voice service.

It appears that my voicemail account is now set up properly.  Thank you for your assistance.  It is unfortunate that the support personnel reached by chat and by email could not see the problem when looking at may account.

Regular Visitor

Re: Numerous problems with digital voice service.

I too have problems with the digital phone service. When i pick up the phone to call out i FREQUENTLY have no dial tone.  I have to unplug my phone and then plug back in before i get a dial tone.

Then when i called a service rep regarding my bill, she forgot to put a code in (according to another comcast rep) so that incoming phone #'s come across my TV screen.

 

I am becoming increasingly dissatisfied with Comcast and the poor customer service

 

I also have frequent internet problems, slowness, unable to connect.

Cable Expert

Re: Numerous problems with digital voice service.

I've notified the Comcast Corp team on your CDV and internet issues.

 

Please watch this post and your email for updates from the team Monday.




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Retired Administrator

Re: Numerous problems with digital voice service.

Hi there,

 

I'm sorry to hear of your service trouble - I'll have a friend in WA look into this further. Are you saying that the coding issue was corrected when you called,  or do you still not have caller id on your tv? If the code was added to the account, have you completed the steps here? http://customer.comcast.com/Pages/FAQViewer.aspx?Guid=36fe1ba1-2849-4cf1-a04b-345cc0b110ec

 

 

Just 'Dete'
Retired Help Forums Admin



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Regular Visitor

Re: Numerous problems with digital voice service.

Phone down two days in a row.  Customer service via cell just burns my cell minutes with their 'commercials' while they make you wait on hold or punch in numbers that you then have to repeat to the technician. 

 

I'm ready to fire comcast and go cell only, with no tv, and no internet.  I've had it.  They are the only service available in my area, and they are outrageously overpriced.  Verizon, here I come...as soon as you can break in to my area.

Cable Expert

Re: Numerous problems with digital voice service.

I've notified the Comcast Corp team on all your service issues.

 

Please watch this post and your email for updates from the team Monday due to the holiday.




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Regular Visitor

Re: Numerous problems with digital voice service.

phone numbers now appear on television. i have still had to unplug my phone and plug back in to get to a dial tone or to retrieve messages.  hope i dont have to call 911 and that happens!

Regular Visitor

Re: Numerous problems with digital voice service.

Who will reimburse me for the used up cell minutes when family or friends try to call me?  On a holiday, especially.  Rebate would be appreciated.

 

 

Retired Administrator

Re: Numerous problems with digital voice service.

Hi jclangevin - Were you able to get the phone service back up? If you could detali the minutes you used during these two days, we will gladly reimburse you.

Just 'Dete'
Retired Help Forums Admin



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