Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,785,289

members

55

online now

1,935,999

discussions

Top

Number porting issues

New Poster

Number porting issues

If you are planning to port your number from other carriers to comcast, then, good luck.

I requested for transfer from vonage to comcast and its been over 2 months and I'm still awaiting transfer.

never again will recomend comcast to my friends and family.

Cable Expert

Re: Number porting issues

Comcast will only port numbers that are in the same rate center.  Many VOIP providers along with mobile carriers have numbers based in other nearby rate centers.  Those type of ports will not happen with Comcast.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

New Poster

Re: Number porting issues

We just switched to Comcast from Verizon and our phone number was supposed to be ported on December 5, 2014, it never was.  My husband called Comcast and they said it would be done on December 9, 2014 because supposedly Verizon never got the port request.  Here we are December 16, 2014 and our number is still not ported.  I am expecting a very important call on Thursday for delivery of new appliances and I won't be able to receive that call.  I'm hesitant to give them the temporary number Comcast gave us because if our number is ported and working then the temporary number won't work.  I'm getting very discouraged with Comcast already.

New Poster

Re: Number porting issues

Is your phone # still active with Verizon? We can only port active phone #s. What area are you in? Please I am a comcast rep and you have the right to ask for a supervisior at anytime. Also Have they put you through TPV which is part of the porting process. I am so sorry you are going though this. Please except my appoliges for all the trouble you have been through

 

Pamela Skraban

Customer experience Specialist/Priority services

Comcast cable communication

Keystone Region West

300 Corliss st

Pittsburgh, pa 15220

Schedule 8-4:30 Tuesday-Saturday

Connection Expert

Re: Number porting issues

ATTENTION

 

You may not be aware of this fact: Comcast employees must be authorized by the forum administrator in order to post in an official capacity. Employees have their names in RED and are designated as such.

If not authorized they can post here but cannot state they are employees. Nor can they allude to being employees.

You can contact the community manager here (Comcast Larry) about it;

http://forums.comcast.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/4671561




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon