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Not getting New Voicemail indicator

Regular Visitor

Not getting New Voicemail indicator

For the past couple of weeks, I couldn't get rid of the New Voicemail indicator on my phone.  Looks like that's a common problem.  The indicator finally went away, but now it NEVER comes on.  I have to constantly dial *99 to see if a message has come in.  Also, I always have a stutter tone when I first pick up the phone, regardless of whether there is a message.  This is making me crazy.  Please help!

Service Expert

Re: Not getting New Voicemail indicator


Jeanne347 wrote:

For the past couple of weeks, I couldn't get rid of the New Voicemail indicator on my phone.  Looks like that's a common problem.  The indicator finally went away, but now it NEVER comes on.  I have to constantly dial *99 to see if a message has come in.  Also, I always have a stutter tone when I first pick up the phone, regardless of whether there is a message.  This is making me crazy.  Please help!


Does your phone have a Menu System ( settings to turn ON/OFF the MWI ) ?




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Regular Visitor

Re: Not getting New Voicemail indicator

The phone has a menu system, but I don't see an option to turn off MWI.  The phone is a Panasonic KX-TG6512, if that helps.

Regular Visitor

Re: Not getting New Voicemail indicator

Any advice for me yet?  I still have the issue.

Service Expert

Re: Not getting New Voicemail indicator


Jeanne347 wrote:

Any advice for me yet?  I still have the issue.


Here is the user manual link:  http://www.panasonic.ae/EN/Manuals/KX-TG6512BX.pdf

 

Found several entries concerning Voicemail & the Indicator within the user manual.




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Official Employee

Re: Not getting New Voicemail indicator

Hi Jeanne347, I can help if you are still having the stutter tone/ Message Waiting Indicator issue. If you are, I may need to send some refreshes through the phone switch to attempt to clear the error. Please let me know if the issue has already been resolved. 




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