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Not able to send fax

New Poster

Not able to send fax

Hi,

 

I am trying to send a fax using my Comcast modem.  I have TV, Internet and Phone through Comcast.  I purchased a new HP all in one printer on Monday. I am not able to get a dial tone when trying to send a fax.  I was on the phone with HP and they talked me through all of the trouble shooting steps.  I called Comcast and the first guy told me to call HP.  So I tried Comcast chat because I am wondering if there is anything special that I need to do because of the digital line?  I was told to go back to HP by the guy in Comcast chat. 

 

I am still doubtful that there is something wrong with my brand new printer.  I have an open case with HP so I will probably take this printer back. 

 

Just checking to see if this is a known issue and if there are workarounds?  I don't want to go through these same problems with another printer. 

 

Any guidance is appreciated. 

 

Thanks!

Silver Problem Solver

Re: Not able to send fax


CindyW8264 wrote:

Hi,

 

I am trying to send a fax using my Comcast modem.  I have TV, Internet and Phone through Comcast.  I purchased a new HP all in one printer on Monday. I am not able to get a dial tone when trying to send a fax.  I was on the phone with HP and they talked me through all of the trouble shooting steps.  I called Comcast and the first guy told me to call HP.  So I tried Comcast chat because I am wondering if there is anything special that I need to do because of the digital line?  I was told to go back to HP by the guy in Comcast chat. 

 

I am still doubtful that there is something wrong with my brand new printer.  I have an open case with HP so I will probably take this printer back. 

 

Just checking to see if this is a known issue and if there are workarounds?  I don't want to go through these same problems with another printer. 

 

Any guidance is appreciated. 

 

Thanks!


Hello,

Here is a link that might help you with some of the problems you might be having. Give it a try.

http://forums.comcast.com/t5/Voice-Service-and-Equipment/Fax-Troubleshooting-for-Comcast-Digital-Voi...

New Poster

Re: Not able to send fax

Thank you!   There were some helpful tips in the attached.  I tried most of them.  I think that I may try the splitter one more time.     I may call Staples and see if I bring the printer back if they they can test it to see if it's a problem with the printer so that I don't have to go through all of these steps again.  Appreciate your help!!   Still hoping for a simple solution! Smiley Happy

Problem Solver

Re: Not able to send fax

 




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Thanks
-Keisha-
New Poster

Re: Not able to send fax

What phone jacks are you talking about? My phones have no phone jacks. They are connected diretly and only yo the modem.