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Not able to receive calls from RCN users

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Not able to receive calls from RCN users

Just switched to Comcast digital voice and for some reason we are not receiving calls from RCN users.  My family members tell me it goes right into voicemail.  We have received calls from others though.  Has anyone else experienced this problem and if so, how was it fixed?  I've called both RCN and Comcast and neither one can give me an answer.

 

Thanks!

Cathy