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No phone service???

Regular Visitor

No phone service???

Why can't comcast connect to my voice modem.  I'm waiting days now, and no one seems to want to send a technician out to fix this problem or replace the wireless/voice modem.

New Poster

Re: No phone service???

Good Luck!  We have been waiting for three months to have our phone ported by Comcast!

New Poster

Re: No phone service???

OH, and did I mention we have been paying for phone service for three months to AT&T and Comcast because Comcast can't get its act together?

Cable Expert

Re: No phone service???

To get help, your best option is to contact Comcast Corporate Customer Service (we_can_help@cable.comcast.com). You can also ask for help via Twitter (@ComcastCares), Facebook or the Comcast Direct Forum.




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New Poster

Re: No phone service???

Thank you for the suggestion.  Calling the customer service line has been no help.  Neither was going into the local customer service office.  We had an interesting development late last night.  We now have BOTH AT&T and Comcast phone service simeulatneously for the same number.  Double coverage I suppose.

New Poster

Re: No phone service???

Don't you just love it!! We've had the same experience big time, regarding several different service issues.

 

Good Luck!

Official Employee

Re: No phone service???

You need to disconnect AT&T outside at the nid now if your sure that Comcast has your number or you'll have more issues




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