Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,786,594

members

55

online now

1,937,185

discussions

Top

No phone service

Frequent Visitor

No phone service

Install new modem, same as old one. Cable, Internet working fine, no telephone. Indicator light on modem not on. Tried recycling modem, checked connections, still nothing.

Any suggestions?

Silver Problem Solver

Re: No phone service

Hello,

Why don't you call 1-800 comcast phone support and see what they have to say.

Connection Expert

Re: No phone service

Did you "recycle" it by using the recessed reset button on the rear ?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Frequent Visitor

Re: No phone service

Tried that. Told me that it would take three days or so to get it fixed working fromtheir end.

Sounds crazy, so I'm trying to do something on my end.

Frequent Visitor

Re: No phone service

Tried reset button at rear and also tried unplugging and reconnecting.

Connection Expert

Re: No phone service

While the device is powered on, are you holding in the reset button long enough until the the indicator lights begin to cycle ?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Connection Expert
Moved:

Re: No phone service

Frequent Visitor

Re: No phone service

How long do you need to hold the button? I held it for quite a long time. All lights except power went out and stayed out until I released the button.

Connection Expert

Re: No phone service

That's fine. If you still have no service, the problem is on their end. Do you know if they in fact have actually provisioned the phone segment of that device for service yet ?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Frequent Visitor

Re: No phone service

I assume they have. I spoke with a tech rep early on when I was setting up and asked for help getting the phone service to work.They tried some stuff from their end and ended up telling me they would keep working on it, but it may take up to three days to get it.