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No phone service when it is raining or snowing

New Poster

No phone service when it is raining or snowing

It seems that every time it rains or now snows we lose our phone.  We still have internet but no phone.

Regular Contributor

Re: No phone service when it is raining or snowing

Are you using any phone jacks that came with your house? Or just the phone connected directly to your CDV modem/voice device? 

 

It sounds like there may be a short somewhere, either in the splice coming into your home, or at a jack somewhere in the house (if you're using wall jacks) which is being shorted out by the humidity or the wetness. 

 

If you are using jacks, try plugging a phone directly into the CDV box and see if it works during snow/rain. If it does, check your other jacks for corrosion on the wiring. Or call comcast and have a tech come out. That's a very strange issue.