Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,725,083

members

9

online now

1,887,089

discussions

Back to Top

No phone line light on new cable modem

Posted by
New Poster
  • Congrats on Posting your first topic!

Message 1 of 2
2,616 Views

I recently recieved a new cable modem from Comcast, as an upgrade to my old one. I hooked everything up and did the self activation on my computer. Well during activation it had a big X on CDV. It wouldn't let me do anything with it and now 2 days have passed since I got the modem working and the phone light hasn't been on whatsoever. The home phone says Check tel line and there is no dial tone. The phone WAS working with the previous cable modem, so do I just have it get it activated? Everything else works, aside from the phone.

 

Note: After resetting the eMTA it goes through each light and by the time it gets to the phone light, it blinks 3 times and then goes off then staying off. 

1 REPLY
Posted by
Problem Solver

Message 2 of 2
2,497 Views

--

Sorry about the issues you are having. As I look at your wireless gateway modem I show good levels and everything is working properly. I have escalated your issue and someone will be in contact with you soon.




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon


Thanks
-Keisha-