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No phone dial tone

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No phone dial tone

No dial tone on phone. Internet sevice is OK.  What shoul I do to get phone servic e back?

Connection Expert

Re: No phone dial tone

Have you tried using the recessed reset button on the rear ? Hold it in for 20-30 seconds.




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Contributor

Re: No phone dial tone

make sure you phone line cable is plugged directly into the Tel 1 port on the back of the modem. If it is, bring a phone to where the modem is. plug the phone line directly into the phone instead of a wall jack (if thats how its set up) if you still dont have dialtone make sure the Tel 1 light is lit up on the front of the modem/emta. if its still not working youll have to give comcast customer service a call to make sure the coding is correct on the account. if all else fails they will send a tech out to fix it for you.