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No land line during power outage

New Poster

No land line during power outage

After going through a storm with no power and no cell phone service, I was disappointed that my land line phone wouldn't work without the modem having power.  The point of having a land line is that I want to be able to use the phone when no other modes of communication are working.  I called comcast but was basically told "too bad - the phone is connected to your modem and that's the only way it works".  Is this true?  If there is a real emergency then how do I use my land line?

Service Expert

Re: No land line during power outage


jillolej wrote:

After going through a storm with no power and no cell phone service, I was disappointed that my land line phone wouldn't work without the modem having power.  The point of having a land line is that I want to be able to use the phone when no other modes of communication are working.  I called comcast but was basically told "too bad - the phone is connected to your modem and that's the only way it works".  Is this true?  If there is a real emergency then how do I use my land line?


A small UPS will keep you powered up during a loss of power...




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New Poster

Re: No land line during power outage

hey you can always get batteries to keep your modem online during a power outage most IT techs know this and recpomed them also for your computer for a safe shut down as well

 

hope this helps