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No dial tone

SOLVED
Posted by
Contributor

Message 1 of 6
12,092 Views

All my phones are hung-up, my internet is working, however I'm not getting a dial tone. I cannot call out, and probably can't receive a call either.

 

Help Comcast! I can't call you.

1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
Silver Problem Solver

Message 3 of 6
13,117 Views
Solution

Hello,

Try resetting you modem. Use the end of a paperclip or a pen to reset the modem.  If that doesn't work you need to call 1-800 comcast or 1-800 xfinity

5 REPLIES
Highlighted
Posted by
Contributor

Message 2 of 6
12,089 Views

I just got a phone call, however when I picked up, I heard nothing.

Posted by
Silver Problem Solver

Message 3 of 6
13,118 Views
Solution

Hello,

Try resetting you modem. Use the end of a paperclip or a pen to reset the modem.  If that doesn't work you need to call 1-800 comcast or 1-800 xfinity

Posted by
Contributor

Message 4 of 6
12,079 Views

I removed the phone and connected a different phone I don't use, and it too didn't work.

Posted by
Contributor

Message 5 of 6
12,078 Views

Thank you, I'll try that.

Posted by
Contributor

Message 6 of 6
12,074 Views

Worked! You're awesome. Thank you.