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No dial tone or incoming calls

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No dial tone or incoming calls

I'm not getting a dial tone or any incoming calls.  Please advise.  Thanks

Cable Expert

Re: No dial tone or incoming calls

Start troubleshooting by plugging in a known good wired phone directly to the eMTA telephony modem L1/L2 jack and press the small recessed reset button on the panel where the cables attach.  That will reset your eMTA.  Give it a good test.

 

If it works, then it would be an issue with your other phone equipment or your inside telephone wiring in the home.  If it works, then eliminate any other phone equipment until you find the issue.  If it ends up being a inside wiring issue, then you can try to troubleshoot if it's a shorted cord, phone jack or bad splice.  You might need a low voltage contractor or a Comcast tech to do repairs if you can't find it yourself.




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