Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,787,835

members

68

online now

1,938,139

discussions

Top

No dial tone on telephone

New Poster

No dial tone on telephone

I don't seem to have telephone service as there is no dail tone.  I do have a working internet service.  I need help!

Service Expert

Re: No dial tone on telephone


lattamemorial wrote:

I don't seem to have telephone service as there is no dail tone.  I do have a working internet service.  I need help!


This is a user to user forum with very little interaction with Comcast employees.

Self Help is here: http://customer.xfinity.com/help-and-support/phone/troubleshooting-no-dial-tone/


You can call on your cell or do a online chat here

https://www.comcastsupport.com/ChatEntry/Protected.aspx

Always start troubleshooting by resetting your gateway or telephony model by pressing the indented reset button on the panel where the cables attach. Plug in a known good wired phone to the L1/L2 jack to bypass the inside wiring and all telephone equipment. If it still doesn't work, then contact Comcast support.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon