Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,786,036

members

74

online now

1,936,715

discussions

Top

No dial tone on home phone

ANSWERED
New Poster

No dial tone on home phone

My telephone LAN line is not working and has not had a dial tone for over an hour.  Is there a problem in my area??

Accepted Solution

Re: No dial tone on home phone


ilgriffin wrote:

My telephone LAN line is not working and has not had a dial tone for over an hour.  Is there a problem in my area??


There may be...logging into your account online may indicate an outage condition....  The Xfinity MyAccount smartphone APP will also do the same.

 

If you still have no dial tone, look here:  http://customer.xfinity.com/help-and-support/phone/troubleshooting-no-dial-tone/

 

-=Ray=-



The Support Forums are "public" forums and you should not post identifiable information (name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.

View answer in context
Service Expert

Re: No dial tone on home phone


ilgriffin wrote:

My telephone LAN line is not working and has not had a dial tone for over an hour.  Is there a problem in my area??


There may be...logging into your account online may indicate an outage condition....  The Xfinity MyAccount smartphone APP will also do the same.

 

If you still have no dial tone, look here:  http://customer.xfinity.com/help-and-support/phone/troubleshooting-no-dial-tone/

 

-=Ray=-



The Support Forums are "public" forums and you should not post identifiable information (name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers,the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing.  Please ensure your post is in the correct Forum to begin with.  Please do not send me Private Messages for personal help but instead use the Forums to allow everyone to read and offer comments to assist you.  Comcast employees are identified with RED lettered User Names.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon