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No dial tone after X1 Upgrade.

Regular Visitor

No dial tone after X1 Upgrade.

I got upgraded to X1 platform and had Xfinity home security installed yesterday. I made sure i had internet connectivity after he left. I failed to check on the phone connection. There is no dial tone on my phone install after the X1 upgrade.

 

I've called tech support twice and after modem resets etc, my problem still persists.

 

Has anyone else seen similar issue after the X1 upgrade?

 

Official Employee

Re: No dial tone after X1 Upgrade.

Is your line 1 light on or off or flashing on the modem?




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Regular Visitor

Re: No dial tone after X1 Upgrade.

Tel1 and Tel2 lights are always on. When i plug my phone directly into the modem it works. I know its not an line issue in the house because the phone was working before the install started.

 

The only other thing i can think off is my old security was connects with the phone line. The security install removed that connection. Im wondering if some circuit is not complete

Official Employee

Re: No dial tone after X1 Upgrade.

Yep that's what it sounds like, you need to have them back out to fix.




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