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No dailtone digiatl voice phone

Regular Visitor

No dailtone digiatl voice phone

I have no dail tone on phones and calls go directly to voice mail- I plugged  in a corded phone but still nothing - I had previously lost internet connection but support had me disconnect my router and now have connection
Regular Contributor

Re: No dailtone digiatl voice phone

Hi dmsjms,

It looks like you were able to get your telephone problem resolved today by contacting us. What seems to have happened was that when you disconnected the router, you may have accidentally disconnected the telephone line as well and then plugged it back in to the jack on the back of modem marked "Tel 2" which is used only if you have a second phone line.

Fortunately, the fix is easy: just move the phone cord to the jack marked "Tel 1/2".

If you are having any further problems, please don't hesitate to contact us.

Thanks for the post!

Geoff.