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I don't have access to my voicemail online in either the web browser or mobile app versions of Xfinity Connect. In the web browser I simply do not have a voicemail option along with "missed calls, answered calls and placed calls". In the mobile app I see the message "We cannot find your voice mails. Please check back later. If your voice mail is active but the problem persists, please contact Customer Care through the Help section in Settings or call 1-800-COMCAST." Chat support is not able to fix this. My voicemail is set up and I can access it from my home phone. I've seen a previous post where someone has had the same issue resolved with help from these forums and I am hoping that I too can get similar assistance.
Here are a couple of screencaps from my Xfinity Connect showing the above described issue.
same here. Started when I switched to the new Arris Gateway, my voice features are all dead, Connect app told me to call Xfinity.
This past weekend I started getting VM txt alerts in my e-mail, but I still cannot get the Connect app to work. It keeps asking for my PIN, which I entered several times on the Xfinity web page. I get a green successful message, but then I can go no further to check my VM on line.
At least I'm not the only one - mine went out when I switched to the X1 platform. I have had a ticket open for 3 weeks - and nothing has been resolved. I woud prefer a "we don't have any idea what's causing this but we're working on it" over the promises that it will be fixed in 24-48 hours!
Wow - both iPhone and iPad started working tonight, go figure!
The outtages ( unable to see ) are ussually always DB related.... (pointers/file records/upgrading storage)... they get fixed and your logs are restored.
Alerts are an easy, quick way to manage your account and get information - like payment confirmations and your current balance.