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No Phone Service

New Poster

No Phone Service

I have no ring tone and none of my phones are off the hook and I restarted the modem and still my phones do not work.

New Poster

Re: No Phone Service

We have had no phone service since around noon today - what a way to start the New Year!

 

New Poster

Re: No Phone Service

No phone service here either. Noticed about 5 pm. Have reset the router multiple times.

Gold Problem Solver

Re: No Phone Service


Rohwedder wrote: I have no ring tone and none of my phones are off the hook and I restarted the modem and still my phones do not work.

Try plugging a corded phone directly into the modem or gateway. If that works, the problem is in your home phones or wiring. If it doesn't, something's wrong with your Comcast service.

If you can't get it working contact them at the phone number on your bill or 1-800-Comcast, or chat with them at https://www.comcastsupport.com/chatentry/. If they can't fix the problem remotely insist that they send a tech out to identify the cause and correct it.

If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan (http://www.comcast.com/spp/, about $5/mo). If the trouble is due to a faulty Comcast phone modem or anything outside your home, you shouldn't be charged.