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No Phone Service

New Poster

No Phone Service

We have also been having trouble with our phone.  We have a dial tone, but when we make calls we get a busy signal and we cannot receive outside calls.

New Poster

Re: No Phone Service

did you get this straightened out because I am having the same problem

 

Frequent Visitor

Re: No Phone Service

I am having the same problem which started early this morning (01/22/14).  It might be a system-wide problem, but definitely worth complaining about.

New Poster

Re: No Phone Service

We have had the same problem for the last month.  A technician came to the house (at Comcast's convenience of course) and fixed it for a few days.  Since then, dial tone followed by a busy signal when you try calling out.  Our calls go straight to voicemail as well; telephone never rings.

New Poster

Re: No Phone Service

We have the same problem. It has been over a week now. Tried the reset modem procedure several times with no luck.

New Poster

Re: No Phone Service

I have had this problem for the past 4 weeks.  Cannot receive incoming calls, can't make outgoing calls.  It is horrible.  Have to keep logging in to help and and getting the modem reset.  Fixes it for a few days and then it happens again.  Today when I asked to log a complaint or escalate the problem they just act like the don't understand you.  Why do I want to do that they fixed it.  They swear they fixed the problem and it won't happen again but it does.  I have taken to printing out the transcripts from every chat session where they swear it will not happen again but it always does.  Today they blamed it on the weather!!  I really liked Comcast but I am so over this phone issue. 

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Regular Visitor

Re: No Phone Service

I am so sorry to see that we are not the only people without phone service we can not get incoming calls on our line .  The customer service help is pitiful and totally unsympathetic infact they are just basically rude.  They were to come on Sunday between 1-3 pm  for a techician to repair the problem but they did not show up and there was no follow up  instead I was rescheduled for Wed and that is a wait of 6 days for phone service I can't even check my messages because I get the message that the phone is out of order.  Thanks for the message Mr K but your customer service is not all it is cracked up to be