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No Internet or cable in old town Alexandria

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No Internet or cable in old town Alexandria

Neither my next store neighbor or I has any kind of Comcast service today. Both of us have had the error message on our tv screens "one moment please: this channel should be available shortly" for the last two hours. I've tried getting through to Comcast and just gotten the regular run-around menu options involving sending a new signal to my modem/ cable box etc. but no humans as usual, and no indication of a "temporary service interruption." Does anyone know what's going on in the northeast quadrant of Old Town?