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No Dial Tone

New Poster

No Dial Tone

I can't get my phone to work. It's charged but no dial tone. Modem Tel1 light off. Had comcast reset but still not working.

 

New Poster

Re: No Dial Tone

I have no dial tone.

Cable Expert

Re: No Dial Tone

Try resetting the eMTA telephony modem.  There's a small indented reset button on the back panel of the telephony modem where the cables attach, you will need a toothpick or some kind of poker to press it.

 

Plug in a known good wired phone directly to the eMTA telephony modem's L1/L2 phone jack and give it a test.  That will help determine if it's on your side with the inside wiring or phone equipment, or on Comcast's side.

 

If that doesn't help, please contact Comcast support and they will need to determine if a tech needs to come out or not.

 

1-800-266-2278 with a cell or neighbors phone or do a online chat here.




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