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No Calls from Local Phone Company "Fairpoint"

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No Calls from Local Phone Company "Fairpoint"

For over a month now, we have had many friends tell us that when they try to call from their home phones, which are connected through Fairpoint, they get a recording that our phone is out of service.  After the forth or fifth call to the customer service number and no resolution, I'm getting frustrated. The techs have had us unplug the modem, both power and phone line, and they have reset the modem numerous times, but none of this helps. I feel certain here is some kind of problem in the interface between the Fairpoint phone system and Comcast. If this is not resolved pretty soon, we will be switching or phone service.

 

Don

Service Expert

Re: No Calls from Local Phone Company "Fairp

pat-don,

 

The Comcast Team available to the Forums has been alerted to your issue. Expect a reply in this thread or via Private Message.


The Support Forums are "public" forums and you should not post identifiable information - (full name, account number, address, phone numbers & email addresses).  Users of these forums are Comcast customers, the same as you & me and volunteer their time to assist with the issues and/or problems that you may be experiencing. Comcast Official Employees (OE) are identified with RED lettered User Names. Comcast Appointed Experts are identified with GREEN lettered User Names.




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New Poster

Re: No Calls from Local Phone Company "Fairp

I learned today that it isn't just callers using Fairpoint that are getting the "Out of Service" recording.  When my wife went to her PT appointment this morning, we learned that the office, which uses Comcast phone, has not been able to get through for two days.  They called our house and let me listen to the message.

 

Don

 

Administrator
Administrator

Re: No Calls from Local Phone Company "Fairp

I checked your phone on our end pat-don and was not able to notice any type of issue. This could potentially be a routing issue, can you send me a private message with the numbers that are trying to call you as well as your number? I would need to check a few extra things on my end to determine what is the cause of this problem for you. -FC 

 



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