Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,483

members

1,112

online

29,345

topics

Top

No Call history

Frequent Visitor

No Call history

First comcast added a phone line without my authorization, then when I requested that the additional phone line be removed, Comcast removed my main phone line, then the additional line.   I had the original line restored, but lost all my call history/settings etc.  Now the line will not update any call history at all going forward.  Has anyone had this issue?  

Official Employee

Re: No Call history

dontal, I'm assuming the call history was lost because the line was removed and then readded. I'd be happy to take a look at some troubleshooting to see if we can get them back. Please send me a private message with your full name and account number for help. 


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Frequent Visitor

Re: No Call history

Yes, the history was deleted, however, current calls placed/received are not updating in the logs since the reset.  I will send the info, thanks

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 2 replies
  • 640 views
  • 0 kudos
  • 2 in conversation