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New X1 modem installed - phone doesnt work

New Poster

New X1 modem installed - phone doesnt work

I installed my new Xfinity X1 modem and cable boxes (we have phone, TV, and Internet with Comcast), and the telephone lights on the modem do not light up.  I also do not have any dial tone on the phone.  I have reset the modem twice and still no telephone lights or dial tone.  Suggestions?

New Poster

Re: New X1 modem installed - phone doesnt work

You have to call Comcast to get "Voice" activated. Then initialize the modem.

New Poster

Re: New X1 modem installed - phone doesnt work

Same problem. Have wait until next Friday.

Administrator
Administrator

Re: New X1 modem installed - phone doesnt work

Usually when a new modem is added, this device does need to be reactivated. I checked your modem DouglasJ2 and everything does seem to be in order. Is it working for you now?

In your case poppydawg434 it seems like the phone was still showing as provisioned to your older modem. I went ahead and corrected this for you, try checking for a dial-tone by connecting a phone into telephone line one in the modem. 

-FC




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