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New Voice Mail Features

Regular Contributor

New Voice Mail Features

Name Announcement

When you listen to a message from another Comcast Digital Voice customer, this feature will announce the name of the caller before you listen to the message. For example, if you receive a message from Jane Smith, who also has Comcast Digital Voice, when you retrieve your voice mail, you will hear "Message from Jane Smith" prior to the actual voice mail message.

This feature can be activated from the main menu by selecting "4" for personal options, then "2" for administrative options, then "4" for message detail playback options, then "2" for name announcement.


Voice Mail Messaging

Comcast Digital Voice now provides you with the ability to send messages to other CDV customers without having their telephone ring. You can also forward any voice mail message in your box to another CDV customer or reply to a message another CDV customer has left for you.

Replying to a voice mail message from another Comcast Digital Voice customer (Option 8 after listening to a message)
  1. Listen to the message.
  2. At the end of the message press "8" to send a reply.
  3. When you hear the tone, record your message.
  4. Press "#" when you are done recording your message. You will then have the following options:
    • Press "2" to toggle between marking the message "Urgent" or not.
    • Press "#" to send the message.
    • Press "*" to cancel the reply.
Sending a message to another Comcast Digital Voice customer (Option 2 from the Main Menu)
  1. Press "2" to enter the send message menu.
  2. When you hear the tone, record your message.
  3. Press "#" when you are done recording your message.
  4. Enter the telephone number of the Comcast Digital Voice customer to whom you would like to send the message.
  5. Press "#" when you are finished.
  6. If the mailbox number is a valid Comcast Digital Voice customer and their mailbox is not full, the recorded name of the person you are sending the message to will play. You will then have the following options:
    • Press "2" to toggle between marking the message "Urgent" or not.
    • Press "#" to send the message.
    • Press "*" to change the number you are sending the message to.
    • Press "*-*" to cancel the message.
  7. You will then be given the option of sending the message to additional Comcast Digital Voice subscribers.
Forwarding a message to another Comcast Digital Voice customer (Option 6 after listening to a message)
  1. Press "6" after listening to a message you wish to forward to someone else.
  2. When you hear the tone, record the message that will accompany the message you are forwarding.
  3. Press "#" when you are done recording your message.
  4. Enter the telephone number of the Comcast Digital Voice customer to whom you would like to send the message.
  5. Press "#" when you are finished.
  6. If the mailbox number is a valid Comcast Digital Voice customer and their mailbox is not full, the recorded name of the person you are sending the message to will play. You will then have the following options:
    • Press "2" to toggle between marking the message "Urgent" or not.
    • Press "#" to send the message.
    • Press "*" to change the number you are sending the message to.
    • Press "*-*" to cancel the message.
  7. You will then be given the option of forwarding the message (along with your recorded message) to additional Comcast Digital Voice subscribers.

Setting up Scheduled Greetings

Comcast Digital Voice now gives you the ability to set up an alternate greeting that will play at certain times of the day. For example, you can configure your voice mail to play one greeting while you are at work and an alternate greeting when you get home and cannot get to the telephone.

To get to the Greetings menu from the Main menu, first press "4" for personal options and then "3" for greetings. Finally press "6" to establish your schedule.

  • When a schedule has been set up and is active, your personal greeting will play when it is scheduled; your alternate greeting will play at all other times.
  • You can have different schedules for weekdays and weekends.
  • If a schedule already exists, you will update that existing schedule instead of establishing a new one.
    • Press "1" to update your greeting schedule.
    • Press "2" to toggle whether your greeting schedule is active or not.
      • Note: if you update a schedule that is inactive, it will automatically be active after the updates are accepted.
  • If you do not have a greeting schedule yet and you attempt to activate scheduling, you will be prompted to press "1" to establish your schedule.
  • If you attempt to establish a schedule and no alternate greeting has been recorded, you will be prompted to record your alternate greeting by pressing "1" (or cancel the setup process by pressing "*" which will return you to the Personal Options Menu).
  • When setting your schedule, you will first be asked to set the weekday schedule start and stop times. If you prefer to have your personal greeting played throughout the entire day you can press "#" during the first prompt to skip to weekend setup.
  • Times must be entered using either three or four digits. For example, enter "8-1-5" for 8:15.
  • The scheduling system uses a 12 hour clock, not a 24 hour clock. You will be asked to choose between AM and PM after entering the time. If you enter 1200, you will be prompted to choose between noon or midnight.
  • You will be able to review your schedule after completing the setup process.