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New TV Box works fine, but caller id won't work

New Poster

New TV Box works fine, but caller id won't work

I installed a new HD box and the caller id won't work.  It is turned on via the menu, and i've powered the box off an on numerous times.  It works on the other HD box. Don't know if its related, but the new box also won't show up on my xfinity app.  The box itself has been working fine, on demand works fine, etc. Please assist

Cable Expert

Re: New TV Box works fine, but caller id won't work

It takes a few days up to a week for a new box to sync with the databases on the systems.

 

Give it to next Monday and if it's not online or the UCID is not working, then post back and it will be escalated.




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